Return Policy
We want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, refunds, and replacements are handled for orders placed on our website.
1. Order Issues (Damaged, Defective, or Incorrect Items)
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7–14 days of delivery (depending on your region or supplier policy).
To process your request, we may require:
- Order number
- Photos or videos of the item and packaging
- A brief description of the issue
Once reviewed, we may offer a replacement, partial refund, or full refund depending on the situation.
2. Returns
Because we operate as a dropshipping store, returns are not always required. However, in some cases, we may request that items be returned to a supplier or local return address.
Return eligibility depends on:
- Item condition (must be unused and in original packaging if return is required)
- Supplier return rules
- Product type (some items are non-returnable)
If a return is approved, customers may be responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once your request is approved, refunds will be processed to your original payment method.
Refund timelines:
- Processing time: 5–10 business days (may vary by payment provider)
- Bank or card processing delays may apply
Shipping fees (if applicable) are generally non-refundable, unless the issue was caused by our error (wrong or defective item).
4. Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
- Change of mind after order is shipped
- Incorrect shipping address provided by the customer
- Delays caused by customs or courier services
- Minor color or design differences due to screen or supplier variations
- Items marked as final sale or non-returnable
5. Late or Missing Refunds
If you haven’t received your refund after the expected timeframe:
- Check your bank or payment account again
- Contact your payment provider (processing delays may occur)
- If still unresolved, contact our support team
6. Order Cancellations
Orders can only be canceled within a short time window (usually within 12–24 hours) before processing begins. Once an order has been shipped, it cannot be canceled.
7. Contact Us
For any refund or return inquiries, please contact our support team with your order details. We aim to respond within 24–72 hours.